If you want to return your item, send an email to: kundeservice.ctmh@4knits.com and we will provide you with a DHL return label.
Return Instructions
All returns must be done with the DHL Express label provided by our customer service. Please read the return instructions below carefully before returning the order.
Please return the unused product in a secure bag or box. Drop the return package off at a DHL Service Point.
All returned items must be in perfect condition without any visible signs of wear and tear and must be returned in its original packaging. Apparel should be returned unused, unwashed and all labels attached. Returns are closely inspected upon delivery and we reserve the right to refuse any returns that do not match these criteria.
The customer is responsible for the goods until it has been delivered to DHL either by pick up or delivered at a service point. Always keep the shipment receipt and tracking number for proof of shipment and for tracking.
Please note that return shipments are at the customer’s own expense. This cost will be withdrawn when refunding the item(s).
Return Costs
Denmark and Sweden: 140 DKK/SEK
UK: 20 GBP
EU countries: 20 EUR
Japan: 3000 YEN
Countries outside of EU: 25 USD