All prices in the online store are stated in EUR incl. VAT.
If you are under 18 years of age, you must have permission from a guardian / guardian to book with us.
We use Nets Easy as partners for payment. We use 3D Secure which is a security standard created by VISA and Mastercard for payments over the internet. The transfer is done with secure SSL encryption. This means that no unauthorized person can see your card information when it is sent from the online store to the payment provider. With us, it is 100% safe to shop.
Payment with Visa / Mastercard
When you pay by card, the amount on your payment card is reserved until your order is sent from us.
Free shipping on all orders over €150. When you shop with us, you will receive your order through DHL.
Freight for Europe: €15 for orders up to €149
Freight for Rest of World: €20 for orders up to €149
Delivery time is normally 1-3 working days after the package is sent from us. During periods of high demand, the delivery time may be somewhat longer. If you have not received your package within 12 days, you as a customer are responsible for contacting us. After one month, the item is considered delivered.
You are responsible for providing the correct e-mail and telephone number when ordering. Be aware that mail can end up in the spam filter, so you may want to check the spam.
If there is a defect with the item, you have the right to make a complaint for 2 years from the time you received the item. This presupposes that you notify us within a reasonable time and that you submit a receipt and / or order number stating that the item has been purchased from us. The right to make a complaint lapses if the product has been used abnormally or washed incorrectly.
In the event of a complaint, send an email to us at firstname.lastname@example.org so that we can send you a complaint form. We cover the return costs for complaints.
Right of withdrawal, exchange and return
According to the Consumer Purchase Act, you have a full right of withdrawal for 14 days after you have received your order. Upon return, the item must be unused, the labels must be on and the item is sent back in its original packaging. If you want to return your item, send us an email by email at email@example.com.
The customer covers postage.
Return address is:
Surstoffveien 5, 0661 Oslo, Norway
The right of withdrawal does not apply to goods that for hygienic reasons cannot be resold.
If you want to exchange an item purchased from us, send us an email at firstname.lastname@example.org. You are responsible for the package returning to us when you return items.
If you cancel the entire purchase, you will be refunded the value of the item within 14 days of us receiving your return.
For card payments, the money will be transferred to the payment card you used when you placed the order. The transaction takes place through Stripe, and you can expect it to take between 4-10 days before the money is back on your payment card.
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